A pillow is not something you can judge in a few seconds in a shop. That is why you can try ORTEVA SOMNIA at home for 30 nights and send it back if you do not get used to it.
1. Who you are buying from
The seller is FORI d.o.o., Prešernova cesta 1A, 3320 Velenje, Savinjska, Slovenia, VAT no. SI57248729. All returns and refunds described below are handled by us. You can reach us at info@ortevayastik.com or through the contact page.
2. The 30-night trial
Tell us within 30 days of delivery that you want to return the pillow. You do not have to give a reason — "it did not suit me" is enough.
3. Your statutory right of withdrawal
If you are a consumer resident in Türkiye, Law no. 6502 on the Protection of the Consumer and the Distance Contracts Regulation give you 14 days from delivery to withdraw without giving any reason and without paying a penalty. We extend that period to 30 nights voluntarily; your statutory 14-day right remains untouched in every case.
4. How to return
- Write to us. Send your order number to info@ortevayastik.com or use the contact form.
- Get the shipping code. We send you the carrier code the same day.
- Pack the product. Send the pillow with its cover, the invoice and the original packaging.
- Hand it to the carrier. Quoting the code at the branch is enough; return shipping is free for you.
- Refund. Once the product reaches us and is checked, we refund you within 14 days at the latest, using your original payment method.
5. Refunds by payment method
| Payment method | Refunded to | Timing |
|---|---|---|
| Credit / debit card | The same card | 1–3 working days on our side; your bank may need a further 2–7 days |
| Bank transfer | The IBAN you give us | 1–3 working days |
| Cash on delivery | The IBAN you give us | 1–3 working days |
6. Condition of returned goods
- The product must be in a resalable condition.
- We cannot accept a cover that has been cut, torn, burned or permanently stained.
- The invoice and the original packaging must come back with the product.
- For hygiene reasons, the inner memory-foam core cannot be returned on its own once the cover has been removed and the foam has been in direct contact with skin.
7. Exchanges
To change the colour, follow the same steps as a return; the replacement is dispatched on the day your returned item reaches us. No extra shipping is charged for an exchange.
8. Damaged, incomplete or faulty goods
If the product arrives damaged, incomplete or incorrect, we pay the return shipping. You may choose a free replacement or a full refund. If the parcel is crushed, torn or wet on arrival, please ask the courier to record a damage report before you accept it.
9. Warranty
The product carries a one-year warranty against manufacturing defects in the seams and the filling. Wear outside normal use, use contrary to the washing instructions and physical damage are not covered.
10. Disputes
If we cannot resolve your request, consumers resident in Türkiye may apply to the Consumer Arbitration Committee at their place of residence within the monetary limits announced each year by the Ministry of Trade, and to the Consumer Courts above those limits.
Last updated: 14 September 2026.
